Refund eligibility
Refund requests are reviewed case-by-case. Duplicate payments, failed transactions and clear billing errors are typically eligible.
Non-refundable completed sessions
Once a parking session has started or been consumed, service charges are non-refundable.
Duplicate payment handling
If you were charged twice for the same session, the duplicate will be refunded to the original payment method.
Incorrect vehicle / zone entry
You are responsible for correct information. Refunds due to incorrect entries are not guaranteed.
Failed transactions
If a payment failed but you were charged, contact support with your receipt reference for reversal.
Processing timeline
Approved refunds are typically processed to your card within 5-10 business days, subject to bank processing times.
Contact support
Email support@yallaparkinguae.com with your receipt number to start a refund request.